Policies and Procedures

Welcome to OpenSpace Therapy
Supporting your wellbeing, independence, and quality of life. We provide tailored NDIS Behaviour Support services designed to help you live the life you choose.

At OpenSpace Therapy, we believe in creating safe, open, and inclusive spaces where people feel supported, heard, and empowered. Our experienced NDIS staff and behaviour practitioners work with you, your family, and your support network to build meaningful strategies that improve daily life.

We provide the following NDIS services:

• Behaviour Support Recommendation Letters
   
• Positive Behaviour Coaching
   
• Daily living tasks , community participation
   
• And More to be announced soon
   

We work with people of all ages and abilities across in-home, community, and telehealth settings.

Privacy & Confidentiality

Your privacy matters to us. We follow strict confidentiality guidelines under the Privacy Act 1988 (Cth) and NDIS Practice Standards to protect your personal and health information.

We value your feedback and believe it helps us improve. If you’re happy, tell us. If not, let us know. All feedback is welcome and handled confidentially.

How to provide feedback:
Email: openspacetherapyonline@gmail.com
Phone: 0414 961 145
Or use our website and access the link www.openspacetherapy.com.au

If you’re not satisfied with how your feedback is handled, you can also contact the NDIS Commission:
1800 035 544
🌐 www.ndiscommission.gov.au

We take safety seriously. Any incidents that could harm a participant’s safety, rights, or wellbeing are reported, reviewed, and addressed in line with NDIS requirements.

We respect your rights to choice, dignity, and privacy. You have the right to safe, inclusive, and high-quality services.

We’ll work together to make sure your goals, needs, and preferences are heard and respected.

Before we start, we’ll provide a Service Agreement outlining:

• Services you’ll receive
   
• Fees and billing details
   
• Cancellation terms
   
• How we manage your information
   
• How to give feedback or make changes
   

We have the following policies available upon request:

• Risk Management Policy
   
• Code of Conduct
   
• Work Health and Safety Policy
   
• Safeguarding and Protection Policy
   
• Access, Equity & Inclusion Policy
   
• Participant Transition & Exit Policy
   
• Conflict of Interest Policy
   
• Behaviour Support Safeguards (if relevant)
   

     Please do not hesitate to contact us if you’d like a copy of these policies or have any concerns :)