Policies and Procedures
NDIS Policies & Participant Information
Privacy & Confidentiality
Your privacy matters to us. We follow strict confidentiality guidelines under the Privacy Act 1988 (Cth) and NDIS Practice Standards to protect your personal and health information.
Complaints & Feedback
We value your feedback and believe it helps us improve. If you’re happy, tell us. If not, let us know. All feedback is welcome and handled confidentially.
How to provide feedback:
Email: openspacetherapyonline@gmail.com
Phone: 0414 961 145
Or use our website and access the link www.openspacetherapy.com.au
If you’re not satisfied with how your feedback is handled, you can also contact the NDIS Commission:
1800 035 544
www.ndiscommission.gov.au
Incident Management
We take safety seriously. Any incidents that could harm a participant’s safety, rights, or wellbeing are reported, reviewed, and addressed in line with NDIS requirements.
Participant Rights & Responsibilities
We respect your rights to choice, dignity, and privacy. You have the right to safe, inclusive, and high-quality services.
We’ll work together to make sure your goals, needs, and preferences are heard and respected.
Service Agreements
Before we start, we’ll provide a Service Agreement outlining:
Services you’ll receive
Fees and billing details
Cancellation terms
How we manage your information
How to give feedback or make changes
Additional Policies Available
We have the following policies available upon request:
Risk Management Policy
Code of Conduct
Work Health and Safety Policy
Safeguarding and Protection Policy
Access, Equity & Inclusion Policy
Participant Transition & Exit Policy
Conflict of Interest Policy
Behaviour Support Safeguards (if relevant)
Please do not hesitate to contact us if you’d like a copy of these policies or have any concerns :)